"With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. Disability-related passes can be valid for 1 - 5 years. This website uses cookies to improve your experience while you navigate through the website. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. The expiry date will normally be five years from your birthday. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. Passes that were automatically renewed should be received by 1st March 2023. You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. 5 How long does it take to renew an older persons pass? You won't need to renew your bus pass when it expires. For assistance with new applications: (Click the arrows below to reveal the answers). Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. You can apply for a replacement bus pass by filling in the lost bus pass application form. Lee If you have an age related pass or travel vouchers, we will automatically renew them when they expire. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. For those people needing to apply for their renewal this too can now be done byApplying online. My age-related pass has now expired but I have not received a new one. All rights reserved. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Welcome to the Highways Service Information Centre. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. . You can find your renewal code located in the box towards the bottom of your renewal letter. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. These cookies track visitors across websites and collect information to provide customized ads. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. For further information see www.gloucestershire.gov.uk/fairprocessing. If you do not have your current pass, then please contact us. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. Can I use my pass on Trains? Your bus pass will be renewed automatically. Your new pass will be valid for 2years. We send out renewed passes by the end of March. Our If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. I am a disabled pass holder, will I receive a bus pass renewal letter? How long does it take to renew an older persons pass? Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. Older Persons Bus Pass Older Persons Bus Pass Concessionary travel (including bus passes) for older residents and people with disabilities is run by Staffordshire County Council. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. It tells you about: Bus passes are issued for up to five years. You can make updates to the following details before your bus pass renews: your appearance. Renewing, updating or cancelling a bus pass. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. I have applied for my new bus pass, what should I do with my current pass? You don't have to do anything, unless you have moved since we sent you your last pass. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. Can I use my disability-related with a companion bus pass in other parts of England? If your current bus pass is due to expire within the next month, this is an indication that we . This will be. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . Auto-renewal for an older person's bus pass. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Application forms for the 'English National Concessionary Travel Scheme . Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. We will post your renewed bus pass 18days before the old one expires. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. Your new pass will be not sent until a week before your old. pensioners. Age-related pass or vouchers. If you have any questions, you can call us to discuss your application on 0345 200 0388. Companion passes are automatically renewed at least 2 weeks before they are due to expire. Your older person's bus pass is valid for four years. What type of medicine do you put on a burn? Youll need to provide proof of identity. It does not store any personal data. If you have moved address since receiving your bus pass, please notify us of your new address . You will receive your pass by post within 5 working days. Are you struggling with the cost of living crisis? You may be eligible for financial support. You may need to provide proof of your new address. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. If your pass has already expired you can still renew your bus pass. Currently this is at age of 66. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. 5 Other ways to apply. You'll need your current pass in order to renew. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. If you have not received either a letter or full pack call us straight away on 01452 426265. Copyright Lancashire County Council 2022. The passes will be sent out automatically but people should call the bus renewal hotline . In London, you can use your card on buses but not on the Underground Train services. applies to approximately 12,000 people, the vast majority of whom are If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. system now generates new passes automatically at least a fortnight before the We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. This cookie is set by GDPR Cookie Consent plugin. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. You will need to apply to this authority for a new pass. You should have receive your renewal form by mid-February. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. My new bus pass has been refused by the driver. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. You have moved since your last bus pass was issued and not informed us. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. all that. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. We only need this if you want us to contact you and we won't keep it once we've replied. Essex County Council is not responsible for this. How much longer should the Sun remain in its stable phase? Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. You need to check the expiry date and apply to the council for a new one if you're is due to expire. What do I do with a bus pass which is no longer needed? This can be done online or at a participating library. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. The cookie is used to store the user consent for the cookies in the category "Analytics". It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. We will need to see evidence of your new address. igo card for 11 to 16 year olds. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. What do I do about my concessionary bus pass? Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. The form will ask for a new passport-sized photo, which will be printed on their new card. But opting out of some of these cookies may affect your browsing experience. What should I do? New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. If you've had a concessionary bus pass for the last five years, you might . The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. Alternatively, you can renew your pass online. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. Continuing eligibility for a pass issued due to a . Daily fare: $2.00. You do not need to reapply for your bus pass. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. My new bus pass will not work when I place it on the smart card reader on the bus. Alternatively you are able to renew your vouchers online. I have not had an automatic renewal what do I do? You can apply for a disabled persons bus pass if you are a Medway resident. Open all. Can I use my bus pass on Night Buses, such as N94 (Chelt to Glos). When can I use my concessionary bus pass in Gloucestershire? This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. If you currently receive Travel vouchers you will receive a renewal form at your registered address. Have you moved? Completed renewal forms will be processed and new vouchers issued approx. current pass expires so pass holders dont need to do anything, just wait for a You can start using your new pass immediately, just like you would with a new debit or credit card. The cookie is used to store the user consent for the cookies in the category "Other. Higgins, Telford & Wrekin Councils Customer Services Manager, said. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Before your pass expires, we may send you a letter inviting you to renew it manually. Bus Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. It is being used by the person whose photograph and name appears on the pass. This might be a letter confirming your eligibility and asking if you wish to renew. What do I do about my concessionary bus pass? Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. Dont include personal or financial information like your National Insurance number or credit card details. Flexible support fund - available at . What is the cause of the card not working? These cookies will be stored in your browser only with your consent. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. We will either renew your bus pass automatically or send a letter that tells you how you can renew it. This cookie is set by GDPR Cookie Consent plugin. You will need to apply to your new local authority for a new pass. Some bus services are changing. Freedom Pass expiring: How and when to renew London travel permits. No. State pension claimants who apply directly through their local council should be aware. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. This should include: -. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. Can I use my English senior citizen bus pass in Scotland? Lancashire: Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. How did the American colonies actually win the war and gain their Independence from Britain? The pass is valid for the journey being undertaken, for example at the right time of day. You will need to pay 10 to replace this pass. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. How long will my new bus pass be valid for? If you send us different evidence, your pass may be delayed or refused. Can I use my bus pass on National Express Services? Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. You can apply for your renewal bus pass online. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. You can apply for your renewal bus pass online. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. English bus passes are not accepted in Scotland and vice versa. To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. Copyright 2023 Wisdom-Advices | All rights reserved. Free travel before 9.30 am on infrequent services. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. No it is not possible to issue an age-related bus pass "with companion" entitlement. Age-related passes will be valid for five years. Login to renew or manage your Bus Pass and to keep your details up to date. N94. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. Your pass will be automatically renewed if you have used it within the last 13 months. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. By clicking Accept All, you consent to the use of ALL the cookies. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. You can renew your bus pass up to 8 weeks before it expires. The day and date you experienced difficulties. This form can be completed and returned in the envelope provided with your form. If it has already expired, please call 0345 678 9088 to arrange a renewal. Please let us know if you no longer require a bus pass. Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. An older persons bus pass has exactly the same benefits as a disabled persons pass. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. This can be your email address or set to something memorable for you. If you cannot apply online for any reason please contact us. We also use cookies set by other sites to help us deliver content from their services. Older Person's bus passes will be renewed soon. If your pass has been stolen, you should call 0345 200 0388 to replace it. If you have any problems using your card, it will be necessary for you to contact the bus company directly. Renewing your Bus Pass. Forgotten your Username? The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. I am an age-related bus pass holder and my current bus pass is due to expire soon. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we . Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. Please note the Bus Pass system is separate to other Council systems and requires its own login information. Other Scottish passes arent accepted on the trams. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. However, you may visit "Cookie Settings" to provide a controlled consent. A letter and a renewal application form will be sent to you automatically you can also use the application form below. Apply for or renew your bus pass. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. Older person's bus pass renewal. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. There is no need to contact us until we get in touch with you. for staff to amend your details and arrange for a renewal pass. Disabled person's bus pass There's no central provider of the disabled person's bus pass. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas.

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