I had to ask for a manager. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. You never know when you might find yourself financially strapped - the good news is you have options. Great help!!! We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. What do you mean Dming the moderators? Youll get a refund if your event is cancelled and not rescheduled. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. It's a code that starts with SH followed by some numbers. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I received an access code that didn't work and Customer Service asked me to give the seller a little time. Once you receive that email you can log into your account and navigate to the StubHub wallet. We'll do our best to get back to you in the next 24 hours. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. How do we request the refund? Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. How to Get a Refund for All Your Tickets - Vulture Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. JEVAR IS WHO HANDLED MY CALL. How do I contact StubHub for refund? Viagogo, a tickets marketplace, bought StubHub in February 2020. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. but I havent been able to get in contact with anyone from StubHub. Did you find it helpful? Combined with viagogo, we now span 90+ countries around the world. New York The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Ticket buyers and sellers say StubHub owes them after widespread event Find the sale. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Fatsuma Stagehand How Do I Contact StubHub For Refund? | Insurance Guide Can you get a refund on StubHub tickets? - ETHTrust ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Find contact information here. Get immediate StubHub support from HelpOwl.com. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. What Is Public Liability Insurance For A Wedding? As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Support : StubHub If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. "If you have tickets to a show that is postponed, you will be able to select your refund . For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. How to Get a Refund from StubHub - Christian Small This watermark prevents others from copying them. New Yorkers, however, are in luck. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. on 2/28 at 3:05PM Phone: 866-788-2482. Thanks SO much! The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. You will enter your community username and new password and done! If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. 7 calle 1, Suite 204 In other words, when it can be too late to get a refund. If your payment is pending, well cancel the payment. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Click or tap See actions and select Make changes. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Hurry up and access DoNotPay from any web browser to check out everything we offer. For obvious reasons, this isnt usually a satisfying compensation. Apply your StubHub balance during checkout on your next purchase. NewsletterDollar ScholarStill learning the basics of personal finance? Ads by Money. They have a VOID watermark. I have been trying to purchase tickets for over a week now. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. What Qualifying Event Would Trigger 18 Months COBRA Continuation? Remember, your order is covered by our FanProtect Guarantee." We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. For customer support people can visit their help topics to search for answers to questions or browse popular topics. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Absolutely, you can list these tickets for sale on our site ! Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Enjoy!Make sure we land in your inbox, not your spam folder. "So were afraid that its just gonna be money thrown to the wind.. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Since its inception 22 years ago, StubHub has grown to 800 employees. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Open a new browser and try logging in again. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. This number works. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews
