Listen or look back to see if the rear wheel is slowly spinning. These models of e-bike only feature an LED Display. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. It sounds like a bad battery but checking the connections is the first step. 20 MPH Max speed and durable 10 . This is one of the most common problems we hear about, so it's always worth checking first. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Find low everyday prices and buy online for delivery or in-store pick-up. If the wheel spins only when the battery charger is plugged into the scooter then the . This is telling you the charger is working. Contact an authorized service center for more information about replacements. You can now turn your hoverboard back on.*. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Gotrax GLX V2 Folding Issues | Fix for Opening or Locking Issues I will come back and edit the post if I experience anything that you've listed. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. I also have a V1 and no issues. 0000005863 00000 n Now i have error code 30! There is no doubt that hoverboards are a popular and fun way to get around. Easy Fix but time consuming. But some parents may balk at spending more than $100 on an electric scooter. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. It is possible to check the voltage of your battery using a voltmeter. If you experience problems with any of these models of e-bike file a claim below. GoTrax GKX electric scooter | Tom's Guide First, plug in your charger and make sure that it works before continuing. 0000007190 00000 n Grab the new battery pack and ensure that your are installing the battery pack correctly. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Scary at first. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. We'll go through each electric scooter and the error codes that occur. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. GOTRAX sent me a battery and a replacement handle bar. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Of course, with any new or growing technology there are often hiccups along the way. Odometer not working. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Scooter Does Not Run : ElectricScooterParts.com Support If your Gotrax hoverboard will not turn back on you are experiencing an issue. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Thank you GoTRAX for fixing my 7 year olds birthday gift! Took 8 business days to fix (total of 11 calendar days). Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. To determine whether either of these is true, unplug all of your devices from power and try charging them again. All electric scooter have a fuse or a circuit breaker. Learn more about your GOTRAX from full overviews and specs to troubleshooting. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Next, check to see if there is any damage to either end of your scooters charging cable. Electric Scooters You may want to check your fuse box to see if any fuses are blown. This scooter is giving a E3 Error code and the manual simply states to replace the console. All I've done is adjust the brake pads to prevent rubbing. If the battery is fully charged, then the issue is likely with the motherboard or wiring. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. GOTRAX. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Gotrax has also added a longer battery life. Once you ensure the position is correct, gently slide the pack into the tiller. E02 - Adjust your brake calipers so that they operate effectively. Post adapter arcing when plugged in. If all of them work normally, then you need a new charger. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. I continue to struggle with GOTRAX's customer support team. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. E07 - Replace Motor or Motor Wheel Assembly. 0000002509 00000 n Repair frozen GOTRAX GXL V2. 0000006275 00000 n Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. The GOTRAX Electric Bike Troubleshooting Guide Reply, Took mine to the local bike shop. Use caution as extreme force may damage your scooter console or battery connections. There are many possible reasons why your Gotrax hoverboard is not balancing. Electric Scooter Troubleshooting | E-Scooter Repair Guide - Gear Honest trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream Not much help really. So frustrating. You will see the LED lights start to flash. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Did you find it helpful? I'll monitor the post to see if these are isolated or widespread. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. As you can see here I was able to do it with my fingers. I had my second issue within 17 business days of receiving the scooter. 0000001444 00000 n Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Tip: Try to lift as straight as possible out of the tiller. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Max speed: 7.5 MPH. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Now you are finished and ready to test your work. An awesome member of our community made this guide. Choose from Same Day Delivery, Drive Up or Order Pickup. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Has expected us to be scooter technicians to diagnose the problems. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. A fully charged battery will have between 36 and 42 volts. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. So in short. Looking For The Best Lock For An Electric Scooter? 3. 0000000696 00000 n GoTrax V2 Not Working. When the battery is fully charged it will change from red to green. Fix stuck GOTRAX GXL V2. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Back fender completely broken off, bottom screw plate snapped. I absolutely love this scooter. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Help with GoTrax XR Elite Issue : r/ElectricScooters - reddit Press Power Button once again to power on . A revolution is on the way - and Electric Scooters are leading it! Entice customers to sign up for your mailing list with discounts or exclusive offers. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Amazon.com: Gotrax Scooter Parts Find your product below and click the link to be directed to the specific information for troubleshooting. Please Note, some electric scooters share error codes. GoTrax G4 Review - Most Theft-Resistant Budget Scooter Ever It will display all specifications more visibly. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Apr 15, 2021 This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. When you plug your charger into the wall, the indicator light will turn green. Scooter is in the dumpster. 0000003099 00000 n Of course, you could also have an issue with your battery. - Easy fix. Check Out Our Guide! If it's not been used for a while, it might need charging. Not much help really. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Looks like spring issue. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. It is possible to check the voltage of your battery using a voltmeter. 0000009925 00000 n 0000003486 00000 n Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. The motor does make some noise when first accelerating but goes away. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Also if there is a critical mass here, we may be able to have the company fix their problems. Step 6 Install the battery pack. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Then plug your charger cable into both ends and leave it overnight. It is not managed by iFixit staff. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Please Note, some electric scooters share error codes. Grab the new battery pack and ensure that your are installing the battery pack correctly. Power on your scooter and take it for a test drive. I have updated my review from 1 star to 3, and will update again . First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. In all cases the company has been slow to respond. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Include an image for extra impact. Even if you've just ridden it, the battery may not be sufficiently charged. Include an image for extra impact. GoTrax V2 Not Working : r/ElectricScooters - reddit.com Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Do you think most of the lower-priced scooters are having these problems? This is the best method to factory reset GOTRAX GXL V2. Take care of your ride so it can take care of you. E5 - Replace controller / replace entire product. The console on the scooter displays speed in MPH, battery life, and headlight. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Frequently Asked Questions - GOTRAX Official Site Create an account to follow your favorite communities and start taking part in conversations. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. 0000047449 00000 n Problem 1: Electric scooter losing Power The first thing you should do is check the battery. These codes will pop up over your console's display when there are issues within your electric scooter. I tried these fixes and the problem got solved. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Further, the locking pin is completely . This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. 0000002873 00000 n Gotrax scooter doesn't work - YouTube If you can not grip the top with your fingers use a pair of pliers to assist you. I had my second issue within 17 business days of receiving the scooter. GOTRAX Scooter | GO TRAX Electric Scooter - USA Official Website It was the front wheel so more difficult, cost 40 for replacement. Here is a link to find the manual for your Gotrax hoverboard. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Weight: 17 pounds. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . Codes often have simple solutions and we are here to assist. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. 0000017087 00000 n Learn more about your GOTRAX from full overviews and specs to troubleshooting. If this does not work, replace the console. This issue is new and is being looked at now.. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Turn the key or power switch on and engage the throttle all of the way. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. There are many possible reasons why your Gotrax hoverboard is not balancing. So far so good for me. Make sure the petals are level with each other and on a flat surface. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Gotrax GXL Scooter Battery Pack Replacement - iFixit Bolts provided are rusted - poor quality control. Shop safe on GOTRAX Official website. They cannot show error codes. 0000002987 00000 n Resolved through warranty, in the mail. Amazon.com: Customer reviews: Gotrax GKS Electric Scooter for Kids Age GoTrax GXL V2 Battery dead after 8 months : r/ElectricScooters - reddit I've had mine for almost two weeks now, and have not experienced these issues. These codes will pop up over your console's display when there are issues within your electric scooter. Doesn't matter if the battery is charged or not. Pressing on button does not illuminate the display nor does the throttle have power. I try and ride economical to maximize range and durability. %PDF-1.4 % To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. How to restore default settings on GOTRAX GXL V2. The GOTRAX Electric Scooter Troubleshooting Guide Beeping can also indicate uneven pressure on the hoverboard sensors. Where To Get An Electric Scooter Repaired? (+Repair Shops Near Me When the battery is fully charged it will change from red to green. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Reattach the console/head unit by sliding it back into place. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Listen or look back to see if the rear wheel is slowly spinning. :~f 12`L,@" Make sure the petals are level with each other and on a flat surface. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Looking For The Best Lock For An Electric Scooter? For further repair and troubleshooting help please visit our repair help area. Make sure all connections are secure and there arent any exposed wires or noticeable burns. How do you check the odometer on the GXL V2? How to do a hard reset on GOTRAX GXL V2? - HardReset.info Press J to jump to the feed. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. The GMAX is one of our most powerful electric scooters to date. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Back wheel cover scraping tire. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. In the next video we will show the complete repair, reassembly and testing. 110 0 obj <> endobj xref New Safe Step Technology - Both feet must be placed on the . If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! GoTrax GKS: Specs. Took 8 business days to fix (total of 11 calendar days). . If your Gotrax hoverboard will not turn back on you are experiencing an issue. Gotrax gxl v2 won't power on : r/ElectricScooters - reddit Brand new battery not holding charge. Will this problem come back? 0000000016 00000 n GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 In addition, I now have the old lithium ion battery I need to figure out how to dispose. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . k 3TXK c"b0] 3:P $% 110 20 This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! On that same hill last week I got about 16 top speed. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Powered up the scooter. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Power completely shuts off while riding. 51 reviews. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Make sure that these are not punctured if they are air-filled. Turns on but shows zeros no matter what. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. If you find any damage, replace it immediately. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Visit our Battery Pack Load Testing Guide. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. . Check Out Our Guide! Problem not solved. Install the locking hook and the two screws into the head unit. Therealjondotcom 3 yr. ago. I finally received the replacement parts. We appreciate you customer service and willingness to do the right thing! Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. 0000006755 00000 n 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. If the scooter is off but still takes off, this means that the control box is damaged. Missing tire extension - poor quality control. . What if the part I ordered did not solve the problem? 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. If the scooter works after disconnecting the brake switch then the brake switch is defective. Entice customers to sign up for your mailing list with discounts or exclusive offers. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. When it comes to hoverboards, the magic fix-all is called recalibration. If still showing error code, contact Customer Support for assistance. Free standard shipping with $35 orders. Gotrax Apex Pro Commuting Electric Scooter - Black : Target Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability.

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